Contact Us
Have a question or need assistance? We're here to help you and your furry friend.
Live Chat
Chat with our customer service team in real-time for instant support.
Monday-Friday: 8:00 AM - 8:00 PM
Weekend: 9:00 AM - 6:00 PM
Email Us
Send us an email and we'll get back to you within 24 hours.
For general inquiries, order issues, or product questions
Frequently Asked Questions
Find quick answers to our most common customer questions below.
How long does delivery take?
Most orders are shipped within 1-2 business days. Delivery typically takes 2-4 business days throughout the UK. All delivery charges are calculated at checkout based on your location.
Can I return products if my pet doesn't like them?
Yes! We understand every pet has different preferences. You can return unopened products within our return window. For opened food products, we can only accept returns if they're defective. Contact us for assistance with any product concerns.
How do I get help with my order?
You can reach us at [email protected] or use our live chat feature for immediate assistance. We respond to all customer inquiries promptly and are here to help with any order questions or issues.
Do you offer discounts on bulk orders?
We provide competitive pricing on all products as the "Home of Discount Pet Food." For bulk orders or special requirements, please contact our team to discuss your specific needs and available options.
What if I need a product that's not in your store?
Our product catalog is constantly expanding! If you can't find what you're looking for, please contact us. We often can source specific products for our customers - just let us know what your pet needs.