Terms of Service

Last updated: January 1, 2024

Welcome to Petsware ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at petsware.co.uk (the "Service") operated by Petsware.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Use License

Permission is granted to temporarily download one copy of the materials on Petsware's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials
• use the materials for any commercial purpose or for any public display (commercial or non-commercial)
• attempt to decompile or reverse engineer any software contained on Petsware's website
• remove any copyright or other proprietary notations from the materials

3. Product Information and Pricing

We strive to provide accurate product descriptions and pricing information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

• All prices are subject to change without notice
• We reserve the right to refuse or cancel any order for any reason
• Product availability is subject to change
• Colors and appearance may vary from images shown

4. Orders and Payment

By placing an order through our Service, you warrant that you are legally capable of entering into binding contracts and are at least 18 years of age.

• All orders are subject to acceptance and availability
• Payment must be received before dispatch of goods
• We accept major credit cards and other payment methods as displayed at checkout
• You are responsible for providing accurate billing and shipping information

5. Shipping and Delivery

We aim to dispatch orders within 1-2 business days. Delivery times are estimates and may vary based on location and product availability.

• Shipping costs will be calculated at checkout
• Risk of loss and title pass to you upon delivery to the carrier
• You are responsible for providing accurate delivery addresses
• We are not responsible for delays caused by shipping carriers

6. Returns and Refunds

Please refer to our Refund & Returns Policy for detailed information about returns, exchanges, and refunds.

7. Pet Safety and Recommendations

While we carefully select our products, you are responsible for ensuring any products are suitable for your pet. We recommend:

• Consulting with your veterinarian before changing your pet's diet
• Supervising your pet when introducing new toys or treats
• Reading all product labels and following usage instructions
• Discontinuing use if your pet shows any adverse reactions

8. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding your account password and for all activities that occur under your account.

9. Prohibited Uses

You may not use our Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

11. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Petsware and its licensors. The Service is protected by copyright, trademark, and other laws.

12. Disclaimer

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

• excludes all representations and warranties relating to this website and its contents
• excludes all liability for damages arising out of or in connection with your use of this website

13. Limitation of Liability

In no event shall Petsware, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

14. Governing Law

These Terms shall be interpreted and governed by the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

• By email: [email protected]
• On our contact page: Contact Us
• By mail: Petsware Customer Service, [Your Address], United Kingdom